Refund policy
RETURN & REFUND POLICY
At Giovarro, customer satisfaction is our priority. If you are not completely satisfied with your purchase, please review the policy below to understand your return and refund options.
RETURN ELIGIBILITY
You may request a return within 14 days of receiving your order, subject to applicable consumer protection laws.
To be eligible for a return, the item must:
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Be unused, unworn, and in its original condition.
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Be returned in its original packaging.
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Include all accessories, tags, inserts, and complimentary gifts, if applicable.
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Not show signs of wear, damage, cleaning, or alteration.
Giovarro reserves the right to assess returned items against these conditions. Nothing in this policy limits any mandatory rights you may have under applicable law.
NON-RETURNABLE ITEMS
Subject to applicable consumer protection laws, the following items may not be eligible for return:
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Personalized or custom-made products.
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Gift cards.
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Items clearly marked as Final Sale, where permitted by law.
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Products damaged through misuse, negligence, improper care, or normal wear and tear.
For hygiene reasons, certain items may be subject to additional return conditions where permitted by law.
DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
If you receive a damaged, defective, or incorrect item, please contact us as soon as possible, preferably within 7 days of delivery.
To help us resolve the issue, please provide:
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Your order number.
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Clear photographs of the item received.
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Photographs of the packaging, if available.
Our team will review your claim and arrange an appropriate resolution. Depending on the circumstances, this may include a replacement or refund at no additional cost to you.
Your statutory rights regarding faulty, defective, or incorrectly supplied products remain unaffected by this policy.
CHANGE-OF-MIND RETURNS
If you change your mind, you may request a return of eligible items within 14 days of delivery, subject to the conditions above and applicable law.
Unless the return is due to our error or the law requires otherwise, customers are responsible for return shipping costs.
Original shipping charges may be non-refundable where permitted by applicable law.
RETURN PROCESS
To initiate a return, please contact our support team at:
Please include:
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Your full name.
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Your order number.
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The reason for your return.
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Supporting photographs, if applicable.
Our team will review your request and provide return instructions, typically within 1–3 business days.
Please contact us before sending an item back so we can provide the appropriate return instructions.
REFUNDS
Once your returned item has been received and inspected, we will notify you of the refund decision.
If your refund is approved, it will be issued to your original payment method. Refund processing times depend on your payment provider and may take approximately 5–10 business days after processing.
Where applicable law requires a refund within a different timeframe, the legally required timeframe will apply.
LATE OR MISSING REFUNDS
If you have not received your refund, please:
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Check your bank account.
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Contact your credit card provider, if applicable.
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Contact your bank to check whether the refund is still being processed.
If you have completed these steps and your refund is still missing, please contact us at contact@giovarro.com for assistance.
ORDER CANCELLATIONS
If you wish to cancel or modify an order, please contact us as soon as possible.
Orders may be canceled before processing and shipment, where operationally possible. Once an order has been dispatched, cancellation may no longer be possible; however, you may still be eligible to request a return after delivery under this policy and applicable law.
LOST PACKAGES
If your package appears to be lost in transit, please contact our support team. We will investigate the shipment with the relevant carrier and work with you to resolve the issue.
If the package is confirmed lost, we will arrange an appropriate resolution, which may include a replacement shipment or a refund, depending on the circumstances and applicable consumer protection laws.
CONTACT US
If you have any questions regarding this Return & Refund Policy, please contact us:
Giovarro
Email: contact@giovarro.com
We are committed to providing a fair, transparent, and customer-focused shopping experience.